During the weekend, the insurance company Mapfre admitted on Twitter, that the delay in their customer support was due to being the victim of a ransomware attack.
This slowness in operation happened throughout Saturday, And the company itself has acknowledged it in a statement on its website., in which he apologizes as they were acting on computer systems to repel the ransomware attack that was launched against some of the company's systems.
Continue to provide normal service, although for certain operations they are being carried out through their Business Continuity Plan, which is resulting in longer response times.
It has not been possible to determine exactly which malware is responsible for the attack, since absolute silence reigns from the company. It is an example of transparency in the face of a cybersecurity crisis that, habitually, It is usually covered by the affected companies before their customers and public opinion.